Support and contact
Talk to a person at LastStop.
Questions about signing in, using LastStop, or getting it for your company? Write to us and someone on the LastStop team will answer.
Email us
josh@laststop.appTell us your name, your company and what you were trying to do. We answer on business days, usually within one business day (Eastern time).
Already a customer?
Sign in to the LastStop web app to reach your company’s pages.
Sign in to LastStopMailing address
LastStopIQ LLC1067 Humboldt St, Englewood, FL 34224
Getting started
How does my company get LastStop?
Email josh@laststop.app with your company’s name, how many locations you run and roughly how many people would use LastStop. We set up your company, its locations and the first owner account, and then you invite your team from inside the app.
What do I need to use it?
A phone, tablet or computer with an up-to-date web browser. On a phone you can add LastStop to your home screen so it opens like an app.
Who in my company can use it?
Owners, managers, office staff and the people who handle hiring. Your company’s administrators decide who gets an account, what role each person has, which locations they cover and which pages they can open.
Signing in
How do I sign in?
Go to app.laststop.app, choose your company, and sign in with the email address your company invited and your password. Each company has its own sign-in page, and your sign-in works only on your company’s pages.
I forgot my password.
On the sign-in page, tap Forgot password. Ask one of your company’s administrators for a new sign-in link; they can make one for you from the People page.
My invitation link doesn’t work.
Invitation links work once and expire after 72 hours. Ask the person who invited you to send a new one.
Why was I signed out?
For your safety, LastStop signs you out after 12 hours without activity, after 30 days in any case, and on every other device when your password changes. Sign in again to carry on.
Using LastStop
Why can’t I see a page my coworker sees?
Your company decides which pages each person can open, and whether they can change things or only view them. Ask one of your company’s administrators to change your access.
Can I change or delete a message I sent?
No. Messages can’t be edited or deleted once sent, so they stay as an accurate record for your company. If something needs correcting, send a follow-up message.
Can we get a copy of our company’s records?
Yes. Company administrators can download a copy of the company’s records as spreadsheet files in a single zip file. Write to us if you need help with it.
The LastStop iPhone app
Notifications
To turn notifications on or off, open your iPhone’s Settings > Notifications > LastStop.
Camera and photos
The app asks once before it uses your camera or photos, and only when you choose to add a photo or document. To change your answer, open Settings > LastStop on your iPhone.
Face ID
After you sign in, the app asks whether you want to unlock it with Face ID next time. To change it later, go to More > Account > More actions. Face ID is checked by your iPhone; LastStop never sees your face.
Your account and privacy
How do I close my account?
In the iPhone app, go to More > Account > More actions > Close my account. You can also email josh@laststop.app from the address you sign in with and we will close it for you. Records your company is required to keep stay with your company; see the Privacy Policy.
How do I get a copy of my information, or have it corrected or removed?
Email josh@laststop.app or ask the company you work for. We confirm who you are first and answer within 30 days.
Questions about a bill
Company owners can write to josh@laststop.app with the company name and the charge in question, and we will sort it out.